Refund and Returns Policy - Shabab Herbal Refund and Returns Policy - Shabab Herbal
Shabab Herbal > Refund and Returns Policy

Refund and Returns Policy

Return and Refund Policy

Effective Date: May 17, 2025

1. Overview

At Shabab Dawa Khana, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return must be initiated within 7 days of the delivery date.
  • A receipt or proof of purchase is required.

3. Non-Returnable Items

Certain types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

4. Return Process

To initiate a return, please contact us at:

We will provide you with instructions on how to return your item. Please do not send your purchase back without prior communication.

5. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect may vary depending on your payment provider.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at the provided email or WhatsApp number.

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

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